Define the available funding routes
Decide which card, crypto, bank wire and agent-assisted routes belong in your setup. Availability depends on your selected providers and configuration. Show clients the options that apply to their account.
Connect requests to action
The CRM can put a funding request into the team’s activity feed alongside the amount and client context. Define who follows up and how the next action is recorded so the request has a clear owner.
Test the complete experience
Use demo records to check the client and broker views together. Review the successful path and the cases where a client needs help.
- Client payment selection and instructions
- Requests awaiting an agent’s assistance
- Confirmation and account history
- Team notifications and recorded follow-up
Keep withdrawal approval and completion distinct
A withdrawal request, an internal approval and a completed payout are different events. Agree who reviews each stage, how provider status reaches the client record and what your team communicates when a request needs attention.
- Check the client’s selected withdrawal method and required details
- Assign review permissions to the responsible finance staff
- Record approval, rejection and completion against the request
- Test unsuccessful and delayed cases with your chosen provider