Platform troubleshooting
Help investigate reported issues across the trading interface, CRM and account workflows.
All services
24h technical support
24h technical support for your brokerage.
Keep a technical support path within reach when your brokerage needs it. Get help investigating platform issues, coordinating incidents and understanding the next step.
Client conversationsProduct demo
What we help you do
Support that understands the whole operation.
A client funding issue, a staff-access question and a trading-screen problem each need different context. We work across the client platform and broker workspace to help your team find the right path forward.
Incident coordination
Keep technical questions, affected workflows and next steps in one support conversation.
Clear escalation
Agree the support contacts, communication channels and escalation process for your setup.
How the service works
Technical support,
from start to delivery.
We agree the scope and responsibilities with your team, then work through the steps together.
- 01
Report the issue
Share the affected workflow, relevant account context and steps to reproduce it.
- 02
Investigate together
We help assess the issue and coordinate the technical work it needs.
- 03
Confirm the outcome
Review the resolution and any follow-up actions with your team.
Before we begin
Your questions,
answered.
What does 24h support cover?+
Technical support for the BrokeraTech platform. Channels, response targets and escalation arrangements are defined in your service agreement.
Is this support for our traders?+
This service supports your brokerage team. Your client-facing support desk uses the platform’s own chat and communication tools.
Your next chapter